Return Policy

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 Last updated September 14, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date on our website, and within 30 days of the purchase date through Facebook and Instagram shops. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at kelsey@kelsey-grey.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number mail your return to the following address:

Kelsey Grey LLC

Attn: Returns

RMA #

248 E Hill Pkwy, #102

Madison, WI 53718

United States

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least three (3) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 15% restocking fee will be charged for all returns in excess of $50.00.
• Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

(608) 598-7920 OR kelsey@kelsey-grey.com